Richard Blank: In Chicago Dr. Jeremy Weisz: that, you know, there's, there's such an art and a science to this and you talk about upsells, right? How do you teach upsells when there is an art to it as well? Like what are some of the, the parameters or guidelines you give? Cause you have to give some type of guidelines. It went from Elvis to do to Beethoven, the, you know, but you pro

https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Leadgeneration #Appointmentsetting #theprovenentrepreneur Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one o

Rhetoric and Phonetic Delivery: The Secret sauce of a Phone Call Phonetic: a term ‘representing the sounds and other phenomena of speech’ (Merriam Webster Dictionary). Why is this useful in the realm of call centers? Phonetic is a great contact center tool a fundamental part of good customer service, one that is designed to clarify communication part of a trainer’s toolkit. Rhetor

Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholars

Richard Blank: And this sort of company culture, I think you can then once again readjust your prospecting accordingly, Dr. Jeremy Weisz: Richard, in that situation with a company, go, Great. We want you to actually. You know, these are customers that aren't using, decide not to use this anymore for whatever reason. And what volume does it make sense for them to call you? Dr. Jeremy We

Michael Neuendorff: Uh, when we talk about that, the, uh, the last question is when should a business consider using a call center like yours? What's the thought process that one would go through to make that decision? Richard Blank: That's a very good question. And if I may, I have to, I guess, say something for my, my own piece. I would prefer Michael, that people choose me for meri

I'd like to welcome Richard blank to the show today, I've been really looking forward to this conversation. I know you're going to enjoy it too. So before we get into the questions I'd like to introduce Richard formally Richard's journey as an expat is filled with many twists and turns. When he was 27 years old, he relocated to Costa Rica to train over 5,000 employees for

Jake Pearson: Welcome back to the podcast where we ask the question, What makes you happy? My name is Jake Pearson, and today we have with us the CEO of Costa Rica's call Center. Richard Blank, from Costa Rica, formerly living in Philadelphia. Richard, Richard Blank: how are you? I'm doing great, Jake. So happy to be here tonight, and I got a ton of things to share that make me very

SCCS-Podcast-The Art and Science of Call Center Success, with Richard Blank from Costa Rica's Call Center - Cutter Consulting Group What does it take to build a successful BPO company? How successful are you with your agents? In running a call center, make sure you got the right people on the bus, and if you do then find the best seat for them. In this episode, Richard Blank and

https://costaricascallcenter.com/en/outbound-bpo-campaigns/ Catherine Cantey’s goal is to partner with individuals and teams to create positive and measurable change. She brings more than 20 years of professional experience in sales, consulting, and coaching with focus on results. Some of her experiences include strategic planning with board and leadership teams, training, and speaking. Her

If the client says my name, in the body of the call, I hit Nirvana, I got it, I nailed the bull’s eye. We can talk about Billy’s baseball game and your promotion that you just had or the company adversary for a second because I don’t feel like I’m angling a call or stuffing something in there. I believe that anybody has the chance to make that connection. And it just doesn’t have to be i

Video Cutter und Content-Produzent. It's a place for entrepreneurs and businesses to exchange ideas and solve problems. The social media revolution has created amazing opportunities for entrepreneurs to market their businesses.The Liberty Corner is a Business and Marketing Podcast. But every revolution comes with its new challenges: What strategies will work in 2024? How do you manage

This podcast is about everyday life. We do not talk about Politics, Religion, or Celebrities! There are enough Blogs, Vlogs, and other Podcasts that talk about that stuff. Here we will talk about everyday issues, we will have a variety of guests on the show from all walks of the park. You will laugh, you will cry, you may want to come through your listening device and choke us, even call and c