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When it comes to call center turnover, Richard Blank (Costa Rica's Call Center) shares insightful advice on how to keep the staff engaged in the industry with the highest attrition - all from a training perspective. It starts with setting the right mindset and the relationship you have with the agent. Find out more from our latest podcast episode: Call Center Culture and The Secret Sauce of
When it comes to call center turnover, Richard Blank (Costa Rica's Call Center) shares insightf
Views: 145
Uploaded: 4 months ago
 
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Polished Chrome - Secret Of Sound
Polished Chrome - Secret Of Sound
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the best kept secret
the best kept secret
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Oh yes we do!
Oh yes we do!
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Views: 17
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Dr. Jeremy Weisz: Just as far as a quality over quantity, I mean the quality interactions over, yeah, we can go ahead and, and call a thousand people, but maybe we research, uh, and call 200 people and have a closer connection. It's more targeted. Richard Blank: I would prefer you do the thousand, but instead of doing 150 calls a day, I'd rather you do about a buck 20. Richard Bla
Dr. Jeremy Weisz: Just as far as a quality over quantity, I mean the quality interactions over, yeah
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Uploaded: 2 months ago