Search - Videos
Views: 175
Uploaded: 6 months ago
 
This is episode 2 of the third season of First Contact. Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train over 5000 employees for one of the larger call centers in San Jose. With a mix of motivational public speaking styles backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained o
This is episode 2 of the third season of First Contact. Richard’s journey in the call center space
Views: 175
Uploaded: 6 months ago
 
Views: 86
Uploaded: 4 months ago
 
I was just thinking to myself, my first job was not in a call center, but I worked for a, uh, insurance guy. Okay. And he wanted me to call for expiration dates. Sure. And I still remember the, the, uh, um, script that I had that. Hi, my name is Kevin McDonald and I'm calling on behalf of Don Kramer. You're a local farmer's insurance agent. And we would like to know when your, uh
I was just thinking to myself, my first job was not in a call center, but I worked for a, uh, insura
Views: 86
Uploaded: 4 months ago
 
Views: 78
Uploaded: 4 months ago
 
Joe Killinger: you gotta create the connection past the pitch, you know, from there. Yeah. Well, um, so tell us a little bit about what you do. You've got a call center down in Costa Rica, so I'm a little jealous about, I gotta come down there and scuba dive. I swear to God it's on my bucket list. I made it to Belize. Joe Killinger: That was great. But Costa Rica's gotta be
Joe Killinger: you gotta create the connection past the pitch, you know, from there. Yeah. Well, um,
Views: 78
Uploaded: 4 months ago
 
Views: 78
Uploaded: 4 months ago
 
Richard Blank: In Chicago Dr. Jeremy Weisz: that, you know, there's, there's such an art and a science to this and you talk about upsells, right? How do you teach upsells when there is an art to it as well? Like what are some of the, the parameters or guidelines you give? Cause you have to give some type of guidelines. It went from Elvis to do to Beethoven, the, you know, but you pro
Richard Blank: In Chicago Dr. Jeremy Weisz: that, you know, there's, there's such an a
Views: 78
Uploaded: 4 months ago
 
Views: 66
Uploaded: 4 months ago
 
Richard Blank: Marketability should be limitless. Dr. Jeremy Weisz: What are some examples of bad habits people come in Richard Blank: with? I, I think that what happens is they'll give up to easily, I think if a phone call, if someone hangs up on you, that's fine, but if somebody is there, and even if they are, let's say their tone may be aggressive, you can adjust that com
Richard Blank: Marketability should be limitless. Dr. Jeremy Weisz: What are some examples of ba
Views: 66
Uploaded: 4 months ago
 
Views: 65
Uploaded: 4 months ago
 
Richard Blank: An incredible organization. I love Dr. Jeremy Weisz: the law firm example. Richard, I'd love for you to talk about, I know you do lead generation for, uh, industrial real estate, and I'd love for you to walk us through what that Richard Blank: looks like. It's changed a bunch because a lot of the times people are working from home or it's just going throu
Richard Blank: An incredible organization. I love Dr. Jeremy Weisz: the law firm example. Richar
Views: 65
Uploaded: 4 months ago
 
Views: 63
Uploaded: 4 months ago
 
Dr. Jeremy Weisz: Talk about different things on educating people with diplomatic phrases. I'd love to hear some examples because I think we could all, at least I could speak for ourselves, can always improve on customer support, whether it's spoken or written. And you had several, I heard you say several different versions, not just like, Can I help you? Dr. Jeremy Weisz: But there&#
Dr. Jeremy Weisz: Talk about different things on educating people with diplomatic phrases. I'd
Views: 63
Uploaded: 4 months ago
 
Views: 61
Uploaded: 4 months ago
 
Dr. Jeremy Weisz: So Richard, let's say there's a company and um, they have a list of whatever every month of clients who decided not to use a service, they can hire a company like you to go, Hey, Richard, here's the list right now. We don't offer support via phone. Here's a list of these clients every month, and your company would call them and almost do kind of like an e
Dr. Jeremy Weisz: So Richard, let's say there's a company and um, they have a list of what
Views: 61
Uploaded: 4 months ago
 
Views: 60
Uploaded: 4 months ago
 
Dr. Jeremy Weisz: Richard, you mentioned from an outbound perspective, so there's different kind of parts to the call. So I'd love for you to break that down, especially the opening part. Cause if you, you know, you've mentioned before, if you don't get past that, it doesn't matter what you have planned Richard Blank: for the rest of the call. Richard Blank: That�
Dr. Jeremy Weisz: Richard, you mentioned from an outbound perspective, so there's different kin
Views: 60
Uploaded: 4 months ago
 
Views: 51
Uploaded: 4 months ago
 
Richard Blank: You custom make it and you compliment a promotion or an anniversary and, and you really just take that extra effort that will separate it. And I have seen a larger conversion ratio of emails coming back from those. Not just, it just Joe Killinger: doesn't work. Yeah. It's, it's personalizing. It is. You know, we even, I've even tried doing a personal note aft
Richard Blank: You custom make it and you compliment a promotion or an anniversary and, and you real
Views: 51
Uploaded: 4 months ago
 
Views: 36
Uploaded: 3 months ago
 
Louisiana Country Boy: Can you please if it's okay, and again, just tell the people about the other side of Richard I, not the personal side, not the business side of Richard, the business side of Richard. I mean, I mean, you ain't got to now. You ain't got to you. You know, you tell me. I, Well, Richard Blank: it's my pleasure. I, you know, I'm a CEO of a, of a biling
Louisiana Country Boy: Can you please if it's okay, and again, just tell the people about the o
Views: 36
Uploaded: 3 months ago
 
Views: 27
Uploaded: 2 months ago
 
Christina Canters: You are really ha people then feel seen, they feel heard, they feel like they matter. And that sounds exactly what you are able to do through the way that you communicate with others. Richard Blank: Sure. And in their first day when they come to work, I let 'em know that learning a second language is 10 times harder than anything. I'll put them on, I'll giv
Christina Canters: You are really ha people then feel seen, they feel heard, they feel like they mat
Views: 27
Uploaded: 2 months ago
 
Views: 22
Uploaded: 2 months ago
 
TrulyYourVA with Janis podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding moving abroad and starting a company from scratch in Costa Rica. Janis Melillo discusses with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation and phonetic micro expres
TrulyYourVA with Janis podcast has accepted Richard Blank's invitation to join the audience for
Views: 22
Uploaded: 2 months ago