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Uploaded: Sep 26 2022
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Description
I was just thinking to myself, my first job was not in a call center, but I worked for a, uh, insurance guy. Okay. And he wanted me to call for expiration dates. Sure. And I still remember the, the, uh, um, script that I had that. Hi, my name is Kevin McDonald and I'm calling on behalf of Don Kramer. You're a local farmer's insurance agent.
And we would like to know when your, uh, when your, um, policy is going to expire next time so that we can give you a competitive quote. Can you gimme a date when that's gonna. And, uh, and it was, you know, it was fun. I didn't get hung up on a lot, uh, because, you know, if you're, I think if you're engaging and, and you've got a smile in your voice, people are willing to listen to you.
Have you, is that been your experience? Is that what you teach? No, absolutely. But off the bat, if I could just do a quick QA on what you just gave me, there is your example. First and foremost, you're using a lot of trigger words there to keep their attention. I like how you're playing on the pronouns.
Tags
PODCAST GUEST, COSTA RICA'S CALL CENTER, CCC, COSTA RICA'S CALL BPO, BPO COSTA RICA, OUTSOURCING, OUTSOURCING COSTA RICA, RICHARD BLANK, RICHARD BLANK COSTA RICA, RICHARD BLANK CALL CENTER, RICHARD BLANK OUTSOURCING, TELEMARKETING, TELEMARKETING TRAINER, NEARSHORE, OFFSHORE, LATIN AMERICA, CENTRAL AMERICA, PI
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