Search
How gamification pinball cultures reduce a call center attrition? INspired INsider Podcast guest Richard Blank.
How gamification pinball cultures reduce a call center attrition? INspired INsider Podcast guest Richard Blank.
Subscribe
Videos: 254
Subscribers: 1
RICHARDBLANK
Subscribe
Views: 600
Uploaded: Oct 11 2022
Rate this video
Rating: 0.0 ~ Votes: 0
RICHARDBLANK
Videos: 254
Subscribers: 1
My Favorite!
Report
Share This Video — cancel

Username (Enter 1 username at a time)
Flag This Video — cancel

Select the category that most closely reflects your concerns so we can review it and determine if it violates the Society Guidelines
Description
Dr. Jeremy Weisz: So when you talk about gamification culture that you have there, tell me more about

Richard Blank: that. Whew. My job is my, my second half. I mean, the first thing of this company is buying more machines and finding places to put them. I grew up in the seventies and eighties and unless you were a really, really good game where your $5 really had to last you an entire Saturday, and so once I started my business and making some money, I got to choose my own pastimes.

Richard Blank: And one of them, once again, was this gamification. And so one man's trash is another man's treasure journey. So I am constantly looking for retro pinball machines, arcade machines, jute boxes, and I've created such a wonderful neutral environment so agents can meet people from other departments that can let off steam recharge batteries.

Richard Blank: And one of the greatest things is to spend time with the hefe down in the game room. And so prior to any sort. First day training class, the dozen agents will spend time in the arcade to get to know one another and relax. So when they do enter the training room in the class for the first time, instead of just absorbing information, they're so comfortable and having a great time, they start contributing.

Richard Blank: So I really start with a very strong momentum and can reduce any sort of fear that people can have without knowing individuals. So strangers or friends you haven't met. Once you have a recess and play with somebody, now that's your best friend, , and chances are your attrition rate will be reduced because you'll be working with people that you enjoy big with.

Dr. Jeremy Weisz: Yeah. I wanna talk about the training process, since I know you've trained over 10.

Inspired Insider Podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding taking a chance by moving abroad and starting a company from scratch in Costa Rica. Dr. Jeremy Weisz discusses with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation and phonetic micro expression reading.

https://youtu.be/DalFHGMWEvk
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
Category
Celebrity
Tags
PODCAST GUEST, COSTA RICA'S CALL CENTER, CCC, COSTA RICA'S CALL BPO, BPO COSTA RICA, OUTSOURCING, OUTSOURCING COSTA RICA, RICHARD BLANK, RICHARD BLANK COSTA RICA, RICHARD BLANK CALL CENTER, RICHARD BLANK OUTSOURCING, TELEMARKETING, TELEMARKETING TRAINER, NEARSHORE, OFFSHORE, LATIN AMERICA, CENTRAL AMERICA, PI
Comments (0)
RICHARDBLANK
Subscribe
Views: 600
Uploaded: Oct 11 2022
Rate this video
Rating: 0.0 ~ Votes: 0
Videos: 254
Subscribers: 1
Description
Dr. Jeremy Weisz: So when you talk about gamification culture that you have there, tell me more about

Richard Blank: that. Whew. My job is my, my second half. I mean, the first thing of this company is buying more machines and finding places to put them. I grew up in the seventies and eighties and unless you were a really, really good game where your $5 really had to last you an entire Saturday, and so once I started my business and making some money, I got to choose my own pastimes.

Richard Blank: And one of them, once again, was this gamification. And so one man's trash is another man's treasure journey. So I am constantly looking for retro pinball machines, arcade machines, jute boxes, and I've created such a wonderful neutral environment so agents can meet people from other departments that can let off steam recharge batteries.

Richard Blank: And one of the greatest things is to spend time with the hefe down in the game room. And so prior to any sort. First day training class, the dozen agents will spend time in the arcade to get to know one another and relax. So when they do enter the training room in the class for the first time, instead of just absorbing information, they're so comfortable and having a great time, they start contributing.

Richard Blank: So I really start with a very strong momentum and can reduce any sort of fear that people can have without knowing individuals. So strangers or friends you haven't met. Once you have a recess and play with somebody, now that's your best friend, , and chances are your attrition rate will be reduced because you'll be working with people that you enjoy big with.

Dr. Jeremy Weisz: Yeah. I wanna talk about the training process, since I know you've trained over 10.

Inspired Insider Podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding taking a chance by moving abroad and starting a company from scratch in Costa Rica. Dr. Jeremy Weisz discusses with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation and phonetic micro expression reading.

https://youtu.be/DalFHGMWEvk
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
Category
Celebrity
Tags
PODCAST GUEST, COSTA RICA'S CALL CENTER, CCC, COSTA RICA'S CALL BPO, BPO COSTA RICA, OUTSOURCING, OUTSOURCING COSTA RICA, RICHARD BLANK, RICHARD BLANK COSTA RICA, RICHARD BLANK CALL CENTER, RICHARD BLANK OUTSOURCING, TELEMARKETING, TELEMARKETING TRAINER, NEARSHORE, OFFSHORE, LATIN AMERICA, CENTRAL AMERICA, PI
Related
User
Unlock Your Power: Embrace Vulnerability and Seek Guidance for Success
Views: 181
RICHARDBLANK
Snack 'N Learn podcast. The Profit Concierge with Richard Blank. A Call Center Guru
Views: 170
RICHARDBLANK
Business Growth on Purpose - Highlight - Keys to Connecting with New People with Richard Blank
Views: 261
RICHARDBLANK
Brand-Forward Leadership podcast. Episode 7. Filling Your Sales Needs with Costa Rica's Call Center's Richard Blank
Views: 315
RICHARDBLANK
The Teatime with Miss Liz Podcast. Enjoying a hot cup with our Costa Rican expat guest Richard Blank
Views: 145
RICHARDBLANK
Talking with the Experts podcast with Rose Davidson. A wellspring of knowledge with Richard Blank.
Views: 173
RICHARDBLANK
Custom made Richard from Philadelphia making it happen. Long shot sort of attitude.TrulyYourVA with Janis
Views: 596
RICHARDBLANK
The Talkspan Podcast by Palindrome Communications. Empathy, digital marketing & call centers with Richard Blank.
Views: 204
RICHARDBLANK
Business Uncensored. A Small Business Chronicles podcast. Linguistics and Pinball with Richard Blank
Views: 192
RICHARDBLANK
The Adaptive Executive Podcast by Greg Ballard. A Positive Call Centre Culture with Richard Blank.
Views: 193
RICHARDBLANK
The Network of Awareness Podcast. Special guest Richard Blank's "Unconditional Salvation" with a bang.
Views: 251
RICHARDBLANK
Cracking The Entrepreneur Bottleneck with Laurent Notin. A business created on grit by Richard Blank
Views: 236
RICHARDBLANK
The Dead Pixels Society podcast. Mastering Customer Service Excellence with Richard Blank
Views: 156
RICHARDBLANK
Strategic Business Advisors Podcast. A nearshore outsourcing conversation with a game changer Richard Blank.
Views: 165
RICHARDBLANK
Navigating Leadership and Business Bonds. The Renowned Leadership Podcast Insights with Richard Blank, CEO of Costa Ric
Views: 114
RICHARDBLANK
Related
User
Unlock Your Power: Embrace Vulnerability and Seek Guidance for Success
Views: 181
RICHARDBLANK
Snack 'N Learn podcast. The Profit Concierge with Richard Blank. A Call Center Guru
Views: 170
RICHARDBLANK
Business Growth on Purpose - Highlight - Keys to Connecting with New People with Richard Blank
Views: 261
RICHARDBLANK
Brand-Forward Leadership podcast. Episode 7. Filling Your Sales Needs with Costa Rica's Call Center's Richard Blank
Views: 315
RICHARDBLANK
The Teatime with Miss Liz Podcast. Enjoying a hot cup with our Costa Rican expat guest Richard Blank
Views: 145
RICHARDBLANK
Talking with the Experts podcast with Rose Davidson. A wellspring of knowledge with Richard Blank.
Views: 173
RICHARDBLANK
Custom made Richard from Philadelphia making it happen. Long shot sort of attitude.TrulyYourVA with Janis
Views: 596
RICHARDBLANK
The Talkspan Podcast by Palindrome Communications. Empathy, digital marketing & call centers with Richard Blank.
Views: 204
RICHARDBLANK
Business Uncensored. A Small Business Chronicles podcast. Linguistics and Pinball with Richard Blank
Views: 192
RICHARDBLANK
The Adaptive Executive Podcast by Greg Ballard. A Positive Call Centre Culture with Richard Blank.
Views: 193
RICHARDBLANK
The Network of Awareness Podcast. Special guest Richard Blank's "Unconditional Salvation" with a bang.
Views: 251
RICHARDBLANK
Cracking The Entrepreneur Bottleneck with Laurent Notin. A business created on grit by Richard Blank
Views: 236
RICHARDBLANK
The Dead Pixels Society podcast. Mastering Customer Service Excellence with Richard Blank
Views: 156
RICHARDBLANK
Strategic Business Advisors Podcast. A nearshore outsourcing conversation with a game changer Richard Blank.
Views: 165
RICHARDBLANK
Navigating Leadership and Business Bonds. The Renowned Leadership Podcast Insights with Richard Blank, CEO of Costa Ric
Views: 114
RICHARDBLANK