Search
The Business Infrastructure Podcast show. Scale Tales From the Ground Up. How to build a call center? Episode #213
The Business Infrastructure Podcast show. Scale Tales From the Ground Up. How to build a call center? Episode #213
Subscribe
Videos: 254
Subscribers: 1
RICHARDBLANK
Subscribe
Views: 312
Uploaded: Jun 5 2023
Rate this video
Rating: 0.0 ~ Votes: 0
RICHARDBLANK
Videos: 254
Subscribers: 1
My Favorite!
Report
Share This Video — cancel

Username (Enter 1 username at a time)
Flag This Video — cancel

Select the category that most closely reflects your concerns so we can review it and determine if it violates the Society Guidelines
Description
Curing back office blues. Growth is not a bad thing. But too much growth, too fast presents a set of challenges often overlooked when discussing small businesses. The emphasis tends to center on the marketing and promotion necessary to grow your business, and not on the operations and business infrastructure needed to scale your business in a sustainable manner. These back office operations can make or break your business. The Business Infrastructure show provides solutions and real life stories to owners and operators of fast growing small businesses seeking practical tips for dealing with growth spurts.

A few years after graduating from university, he accepted an offer to conduct training at a call center in Costa Rica. At 27 years old he decided to call Costa Rica home. That was over 20 years ago. And he never looked back. In this episode, Richard takes us on his journey as he leverages his advanced Spanish-speaking skills, business prowess, and emotional intelligence to build and scale Costa Rica’s Call Center from a one-seat to a 300-seat operation.

While his friends pursued careers in fields like law, medicine, and technology, Richard Blank went in a completely different direction – language. In fact, his love of language and communications led him to study abroad for one semester in Spain. That experience changed the trajectory of his life.

Discover how Richard used a cash-only approach to invest in the business infrastructure required to lay a foundation for sustainable growth, his tips for reducing attrition, and why he urges entrepreneurs to “act their wage.” Growth is not a bad thing. But too much growth, too fast presents a set of challenges often overlooked when discussing small businesses. The emphasis tends to center on the marketing and promotion necessary to grow your business, and not on the operations and business infrastructure needed to scale your business in a sustainable manner. These back office operations can make or break your business.

Alicia Butler Pierre is the Founder & CEO of Equili
https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Leadgeneration #Appointmentsetting #businessinfrastructureshow

https://youtu.be/qw09sFl1DZU

https://costaricascallcenter.com/en/outbound-bpo-campaigns/
Category
How To
Tags
COSTA RICA'S CALL CENTER, telemarketing, outsourcing, call center, bpo, CCC, COSTA RICA'S CALL BPO, BPO COSTA RICA, OUTSOURCING, OUTSOURCING COSTA RICA, RICHARD BLANK, RICHARD BLANK COSTA RICA, RICHARD BLANK CALL CENTER, RICHARD BLANK OUTSOURCING, TELEMARKETING, TELEMARKETING TRAINER, NEARSHORE, OFFSHO
Comments (0)
Login to comment
RICHARDBLANK
Subscribe
Views: 312
Uploaded: Jun 5 2023
Rate this video
Rating: 0.0 ~ Votes: 0
Videos: 254
Subscribers: 1
Description
Curing back office blues. Growth is not a bad thing. But too much growth, too fast presents a set of challenges often overlooked when discussing small businesses. The emphasis tends to center on the marketing and promotion necessary to grow your business, and not on the operations and business infrastructure needed to scale your business in a sustainable manner. These back office operations can make or break your business. The Business Infrastructure show provides solutions and real life stories to owners and operators of fast growing small businesses seeking practical tips for dealing with growth spurts.

A few years after graduating from university, he accepted an offer to conduct training at a call center in Costa Rica. At 27 years old he decided to call Costa Rica home. That was over 20 years ago. And he never looked back. In this episode, Richard takes us on his journey as he leverages his advanced Spanish-speaking skills, business prowess, and emotional intelligence to build and scale Costa Rica’s Call Center from a one-seat to a 300-seat operation.

While his friends pursued careers in fields like law, medicine, and technology, Richard Blank went in a completely different direction – language. In fact, his love of language and communications led him to study abroad for one semester in Spain. That experience changed the trajectory of his life.

Discover how Richard used a cash-only approach to invest in the business infrastructure required to lay a foundation for sustainable growth, his tips for reducing attrition, and why he urges entrepreneurs to “act their wage.” Growth is not a bad thing. But too much growth, too fast presents a set of challenges often overlooked when discussing small businesses. The emphasis tends to center on the marketing and promotion necessary to grow your business, and not on the operations and business infrastructure needed to scale your business in a sustainable manner. These back office operations can make or break your business.

Alicia Butler Pierre is the Founder & CEO of Equili
https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Leadgeneration #Appointmentsetting #businessinfrastructureshow

https://youtu.be/qw09sFl1DZU

https://costaricascallcenter.com/en/outbound-bpo-campaigns/
Category
How To
Tags
COSTA RICA'S CALL CENTER, telemarketing, outsourcing, call center, bpo, CCC, COSTA RICA'S CALL BPO, BPO COSTA RICA, OUTSOURCING, OUTSOURCING COSTA RICA, RICHARD BLANK, RICHARD BLANK COSTA RICA, RICHARD BLANK CALL CENTER, RICHARD BLANK OUTSOURCING, TELEMARKETING, TELEMARKETING TRAINER, NEARSHORE, OFFSHO
Related
User
Choppin With Fire Podcast . A risk taking CEO is Choppin It Up with million dollar sales advice.
Views: 445
RICHARDBLANK
The Conversations with Achievers Podcast. Being bold in business while living in Costa Rica. Episode 20
Views: 365
RICHARDBLANK
The Finjan Show hosted by Faris Alami. Shining a light on call center ESL sales with Richard Blank.
Views: 119
RICHARDBLANK
KING & EYE LIFE PODCAST GUEST RICHARD BLANK COSTA RICA'S CALL CENTER short clip 1
Views: 332
RICHARDBLANK
La Rueda de la Fortuna Canal 13. A supervisor at Costa Rica's Call Center wins 3,000,000 colones!
Views: 193
RICHARDBLANK
To be a millionaire when you're young, concentrate on commission based professions to find fortune. The Proven Entrepren
Views: 583
RICHARDBLANK
Mastering Spanish before moving to Costa Rica. Table Talk My Worthless 2 Cents guest Richard Blank
Views: 347
RICHARDBLANK
The CEO Secrets for Executing Strategy Podcast. How to grow company profits nearshore. Episode 13.
Views: 432
RICHARDBLANK
Unlike what we've seen in the movies, most call centers do not sell stocks in a boiler room. The Proven Entrepreneur pod
Views: 1,455
RICHARDBLANK
Description of Episode #63. The Peak Performance Greatness Show - Dedicated Practice with Costa Rica's Call Center's CE
Views: 109
RICHARDBLANK
The Authentically Successful Podcast. A new approach to company culture. Classic American Pinball in Costa Rica.
Views: 360
RICHARDBLANK
I saved money to purchase and build a 300 seat call center. Positive Talk Radio guest Richard Blank
Views: 384
RICHARDBLANK
My executive staff are not yes men. I don't need a Simpson's Show Smithers on my team. TrulyYourVA with Janis podcast
Views: 352
RICHARDBLANK
I let you know how much I love dogs on a telemarketing call. Positive Talk Radio guest Richard Blank
Views: 608
RICHARDBLANK
FIRST CONTACT NOBELBIZ PODCAST-Richard Blank’s CEO of Costa Rica's Call Center B2B Tips and Strategy
Views: 603
RICHARDBLANK
Related
User
Choppin With Fire Podcast . A risk taking CEO is Choppin It Up with million dollar sales advice.
Views: 445
RICHARDBLANK
The Conversations with Achievers Podcast. Being bold in business while living in Costa Rica. Episode 20
Views: 365
RICHARDBLANK
The Finjan Show hosted by Faris Alami. Shining a light on call center ESL sales with Richard Blank.
Views: 119
RICHARDBLANK
KING & EYE LIFE PODCAST GUEST RICHARD BLANK COSTA RICA'S CALL CENTER short clip 1
Views: 332
RICHARDBLANK
La Rueda de la Fortuna Canal 13. A supervisor at Costa Rica's Call Center wins 3,000,000 colones!
Views: 193
RICHARDBLANK
To be a millionaire when you're young, concentrate on commission based professions to find fortune. The Proven Entrepren
Views: 583
RICHARDBLANK
Mastering Spanish before moving to Costa Rica. Table Talk My Worthless 2 Cents guest Richard Blank
Views: 347
RICHARDBLANK
The CEO Secrets for Executing Strategy Podcast. How to grow company profits nearshore. Episode 13.
Views: 432
RICHARDBLANK
Unlike what we've seen in the movies, most call centers do not sell stocks in a boiler room. The Proven Entrepreneur pod
Views: 1,455
RICHARDBLANK
Description of Episode #63. The Peak Performance Greatness Show - Dedicated Practice with Costa Rica's Call Center's CE
Views: 109
RICHARDBLANK
The Authentically Successful Podcast. A new approach to company culture. Classic American Pinball in Costa Rica.
Views: 360
RICHARDBLANK
I saved money to purchase and build a 300 seat call center. Positive Talk Radio guest Richard Blank
Views: 384
RICHARDBLANK
My executive staff are not yes men. I don't need a Simpson's Show Smithers on my team. TrulyYourVA with Janis podcast
Views: 352
RICHARDBLANK
I let you know how much I love dogs on a telemarketing call. Positive Talk Radio guest Richard Blank
Views: 608
RICHARDBLANK
FIRST CONTACT NOBELBIZ PODCAST-Richard Blank’s CEO of Costa Rica's Call Center B2B Tips and Strategy
Views: 603
RICHARDBLANK