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BUILD & BALANCE Show with Richard Blank (Call Center Training Expert in Costa Rica's Call Center)
BUILD & BALANCE Show with Richard Blank (Call Center Training Expert in Costa Rica's Call Center)
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RICHARDBLANK
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Views: 663
Uploaded: Sep 13 2022
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Michael Neuendorff: I'd like to welcome Richard blank to the show today, I've been really looking forward to this conversation. I know you're going to enjoy it too. So before we get into the questions I'd like to introduce Richard formally Richard's journey as an expat is filled with many twists and turns. When he was 27 years old, he relocated to Costa Rica to train over 5,000 employees for one of the larger call centers in San.

With a mix of motivational public speaking style, backed by tactful and appropriate rhetoric. Richard shared his knowledge and trained over 10,000 telemarketers. In the past 20 years, he has the largest collection of restored American pinball machines in antique Rockola juke boxes in central America.

Making gamification of strong part of CCC culture. Richard has been the chief executive officer for Costa Rica call center since 2000. Richard holds a bachelor's degree in communications and Spanish from the university of Arizona and a certificate of language proficiency from the university of Spain of note.

Richard was the keynote speaker for Abington high school, 68th national honor society induction ceremony giving back to Abington high school is very important to. And as such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Richard, it's really great to have you here with us today.

Richard Blank: Thank you. Thank you so much, Mike. It's great to be here. Um, as I mentioned to you before I watched so many of your videos and they were entertaining enough where I was able to get through, 'em motivated me enough to write. And here we are today. And so I'm just very happy to be spending time with you and your audience.

Michael Neuendorff: Well, likewise, Richard, I, I am, uh, keenly interested in, uh, in your background and your experience, and I just know that our viewers are gonna get a whole lot out of it. So I'd like to just jump right in and ask you the first question. Sure. Why did you decide to open a call center in

Richard Blank: Costa Rica? That's one of my favorite questions, Michael, and I appreciate you asking it.

I have to go back a couple years and tell you where it all began. When I was growing up in Northeast Philadelphia, a lot of opinions were provided for you and sometimes your destiny and careers were predecided for you. So a lot of my friends we
Category
Celebrity
Tags
NEARSHORE, OFFSHORE, LATIN AMERICA, CENTRAL AMERICA, PINBALL MACHINES, JUKEBOX, GAMIFICATION, CALL CENTER, ABINGTON HIGH SCHOOL, NATIONAL HONORS SOCIETY, KEYNOTE SPEAKER, PODCAST GUEST, RICHARD BLANK OUTSOURCING, TELEMARKETING, TELEMARKETING TRAINER, COSTA RICA'S CALL CENTER, CCC, COSTA RICA'S CALL BPO, BP
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RICHARDBLANK
Subscribe
Views: 663
Uploaded: Sep 13 2022
Rate this video
Rating: 0.0 ~ Votes: 0
Videos: 254
Subscribers: 1
Description
Michael Neuendorff: I'd like to welcome Richard blank to the show today, I've been really looking forward to this conversation. I know you're going to enjoy it too. So before we get into the questions I'd like to introduce Richard formally Richard's journey as an expat is filled with many twists and turns. When he was 27 years old, he relocated to Costa Rica to train over 5,000 employees for one of the larger call centers in San.

With a mix of motivational public speaking style, backed by tactful and appropriate rhetoric. Richard shared his knowledge and trained over 10,000 telemarketers. In the past 20 years, he has the largest collection of restored American pinball machines in antique Rockola juke boxes in central America.

Making gamification of strong part of CCC culture. Richard has been the chief executive officer for Costa Rica call center since 2000. Richard holds a bachelor's degree in communications and Spanish from the university of Arizona and a certificate of language proficiency from the university of Spain of note.

Richard was the keynote speaker for Abington high school, 68th national honor society induction ceremony giving back to Abington high school is very important to. And as such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Richard, it's really great to have you here with us today.

Richard Blank: Thank you. Thank you so much, Mike. It's great to be here. Um, as I mentioned to you before I watched so many of your videos and they were entertaining enough where I was able to get through, 'em motivated me enough to write. And here we are today. And so I'm just very happy to be spending time with you and your audience.

Michael Neuendorff: Well, likewise, Richard, I, I am, uh, keenly interested in, uh, in your background and your experience, and I just know that our viewers are gonna get a whole lot out of it. So I'd like to just jump right in and ask you the first question. Sure. Why did you decide to open a call center in

Richard Blank: Costa Rica? That's one of my favorite questions, Michael, and I appreciate you asking it.

I have to go back a couple years and tell you where it all began. When I was growing up in Northeast Philadelphia, a lot of opinions were provided for you and sometimes your destiny and careers were predecided for you. So a lot of my friends we
Category
Celebrity
Tags
NEARSHORE, OFFSHORE, LATIN AMERICA, CENTRAL AMERICA, PINBALL MACHINES, JUKEBOX, GAMIFICATION, CALL CENTER, ABINGTON HIGH SCHOOL, NATIONAL HONORS SOCIETY, KEYNOTE SPEAKER, PODCAST GUEST, RICHARD BLANK OUTSOURCING, TELEMARKETING, TELEMARKETING TRAINER, COSTA RICA'S CALL CENTER, CCC, COSTA RICA'S CALL BPO, BP
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The Finjan Show hosted by Faris Alami. Shining a light on call center ESL sales with Richard Blank.
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What makes you HAPPY podcast Entrepreneur guest Richard Blank Costa Ricas Call Center
Views: 548
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The Feliciano School of Business at Montclair State University. A Costa Rica's Call Center visit.
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The Sheri Kaye Hoff Show. How to improve your communication skills on the phone with Richard Blank.
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Dynamic Company Culture Spotlight Podcast. The Psychology of Soft Skill Selling. Episode 2
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The ET Project Podcast by Wayne Brown. Redefining Success: A Tale of Pinball Passion with Richard Blank
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Women Flix presents The Entrepreneur Talks by Yola Bastos. A Lesson in passion with Richard Blank.
Views: 160
RICHARDBLANK
Telemarketing training classes start with recess Real Estate Jam Session Podcast guest Richard Blank
Views: 594
RICHARDBLANK
I let you know how much I love dogs on a telemarketing call. Positive Talk Radio guest Richard Blank
Views: 619
RICHARDBLANK