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Uploaded: Sep 13 2022
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Michael Neuendorff: I'd like to welcome Richard blank to the show today, I've been really looking forward to this conversation. I know you're going to enjoy it too. So before we get into the questions I'd like to introduce Richard formally Richard's journey as an expat is filled with many twists and turns. When he was 27 years old, he relocated to Costa Rica to train over 5,000 employees for one of the larger call centers in San.
With a mix of motivational public speaking style, backed by tactful and appropriate rhetoric. Richard shared his knowledge and trained over 10,000 telemarketers. In the past 20 years, he has the largest collection of restored American pinball machines in antique Rockola juke boxes in central America.
Making gamification of strong part of CCC culture. Richard has been the chief executive officer for Costa Rica call center since 2000. Richard holds a bachelor's degree in communications and Spanish from the university of Arizona and a certificate of language proficiency from the university of Spain of note.
Richard was the keynote speaker for Abington high school, 68th national honor society induction ceremony giving back to Abington high school is very important to. And as such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Richard, it's really great to have you here with us today.
Richard Blank: Thank you. Thank you so much, Mike. It's great to be here. Um, as I mentioned to you before I watched so many of your videos and they were entertaining enough where I was able to get through, 'em motivated me enough to write. And here we are today. And so I'm just very happy to be spending time with you and your audience.
Michael Neuendorff: Well, likewise, Richard, I, I am, uh, keenly interested in, uh, in your background and your experience, and I just know that our viewers are gonna get a whole lot out of it. So I'd like to just jump right in and ask you the first question. Sure. Why did you decide to open a call center in
Richard Blank: Costa Rica? That's one of my favorite questions, Michael, and I appreciate you asking it.
I have to go back a couple years and tell you where it all began. When I was growing up in Northeast Philadelphia, a lot of opinions were provided for you and sometimes your destiny and careers were predecided for you. So a lot of my friends we
Tags
NEARSHORE, OFFSHORE, LATIN AMERICA, CENTRAL AMERICA, PINBALL MACHINES, JUKEBOX, GAMIFICATION, CALL CENTER, ABINGTON HIGH SCHOOL, NATIONAL HONORS SOCIETY, KEYNOTE SPEAKER, PODCAST GUEST, RICHARD BLANK OUTSOURCING, TELEMARKETING, TELEMARKETING TRAINER, COSTA RICA'S CALL CENTER, CCC, COSTA RICA'S CALL BPO, BP
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