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Christina Canters: Hi everyone. Christina Canters from the C Method here. So excited for you to be joining me today for the the podcast. I'm so excited to be joined today by Richard Blank, the CEO of Costa Rica's call Center. We're gonna have a really, Interesting conversation. I'm quite excited today because Richard is very skilled in very specific areas of communication and r
Christina Canters: Hi everyone. Christina Canters from the C Method here. So excited for you to be j
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Techno electro
Techno electro
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Obviously because your, your company's growing, but you see, but even if your company wasn't growing, you're doing things the right way. You're doing things the way I think that they should be done because. I believe that we are all one, that we are all connected, that we are all the same, regardless, whether you're the CEO or the dishwasher or the general manager or the c
Obviously because your, your company's growing, but you see, but even if your company wasn'
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and that will buy you success at the same time. That's true because, because the more that you build a relationship with somebody and, and, and treat them like a, a real person, the, the one I always hate is when I get a, um, um, telemarketing call. And the first thing that happens is I pick up the. There's a delay. Now I realize that that delay is because it's an automated, uh,
and that will buy you success at the same time. That's true because, because the more that you
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Corey Hart- Never Surrender
Corey Hart- Never Surrender
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The Proven Entrepreneur podcast guest Richard Blank Costa Rica's Call Center https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Leadgeneration #Appointmentsetting #theprovenentrepreneur Richard’s journey in the call center space is filled with twists and t
The Proven Entrepreneur podcast guest Richard Blank Costa Rica's Call Center https://costa
Views: 287
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Bernhard Brink - Du und Ich
Bernhard Brink - Du und Ich
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The Proven Entrepreneur podcast guest Richard Blank Costa Rica's Call Center https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Leadgeneration #Appointmentsetting #theprovenentrepreneur Richard’s journey in the call center space is filled with twists and t
The Proven Entrepreneur podcast guest Richard Blank Costa Rica's Call Center https://costa
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So these are trigger words. Every sentence where I can just bring you in, bring you in, and then knock it in for the close. And so, um, I always believe in military alphabet because there's a lot of the times things are misspelled or mispronounced, and the last thing you want is an email bouncing back. And these individuals, it's very time sensitive. So if you think that you're get
So these are trigger words. Every sentence where I can just bring you in, bring you in, and then kno
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Richard Blank: You custom make it and you compliment a promotion or an anniversary and, and you really just take that extra effort that will separate it. And I have seen a larger conversion ratio of emails coming back from those. Not just, it just Joe Killinger: doesn't work. Yeah. It's, it's personalizing. It is. You know, we even, I've even tried doing a personal note aft
Richard Blank: You custom make it and you compliment a promotion or an anniversary and, and you real
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And it's interesting that call centers would have, well, actually it makes a lot of sense that call centers would have a high stress level and a lot of turnover because of that high stress level. And I, I can only imagine what it's like to get on the phone all day, eight hours a day and get hung up on like a bunch and stuff. Does that. Well, it really depends on the vertical that you&
And it's interesting that call centers would have, well, actually it makes a lot of sense that
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Good Lord. I had no idea how complicated this whole whole system is. And, but at the end of the day, when somebody gets trained, like you're talking about, they can do anything and go anywhere and sell anything. And because they get it, they, they understand how it all works. Well, just like you see in the movies of the Wolf of wall street, Glen Gary, Glen Ross, or the closing scenes in boile
Good Lord. I had no idea how complicated this whole whole system is. And, but at the end of the day,
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Dr. Jeremy Weisz: Um, what about from a service perspective? People calling, maybe, maybe they're a fit from a company perspective, uh, the type of company you serve, but they're looking for a different type of service. What are the, the service type of services that maybe people are expecting that you're, you tell them, we don't, we don't really do that here. Richard B
Dr. Jeremy Weisz: Um, what about from a service perspective? People calling, maybe, maybe they'
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Dr. Jeremy Weisz: Will you, when you do the outbound uh, calls, will you also do emails and texts as well? Or is that, or the company handling those things and you're following up with the call? Richard Blank: It really all depends. Um, a lot of the times we're logging into their system, so something is automated or if they're not doing it, I would make a suggestion to do it, ju
Dr. Jeremy Weisz: Will you, when you do the outbound uh, calls, will you also do emails and texts as
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Normaal------- This is where I'm going to on my hollidays, scenes at 35 seconds shows typical scenes but it's not desolate --- I won't be living in a ditch.
Normaal------- This is where I'm going to on my hollidays, scenes at 35 seconds shows typical s
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The Proven Entrepreneur podcast guest Richard Blank Costa Rica's Call Center https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Leadgeneration #Appointmentsetting #theprovenentrepreneur Richard’s journey in the call center space is filled with twists and t
The Proven Entrepreneur podcast guest Richard Blank Costa Rica's Call Center https://costa
Views: 235
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curriculum so that it complies with the needs of students at all levels, in the real world. This SAP course is designed with live project-based certification in accordance with the most modern industry standard. Our students receive a thorough and individualized SAP training curriculum from Future Labs Technology. All SAP-related subjects are covered more clearly and practically. We instruct our s
curriculum so that it complies with the needs of students at all levels, in the real world. This SAP
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Richard Blank: You're probably gonna get to the front of the line and you will be given your true chance to state your case and to earn this business. Joe Killinger: Yeah. How often do you, if you, you can't get through two or three or four times, how often do you call them back? Every two weeks. Three weeks? Richard Blank: That's a great question. Richard Blank: Depends
Richard Blank: You're probably gonna get to the front of the line and you will be given your tr
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cute video that it.. two girl holding hand.
cute video that it.. two girl holding hand.
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Puerto Banus - Paul Hardcastle & The Jazzmasters
Puerto Banus - Paul Hardcastle & The Jazzmasters
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On this episode of the Inside BS Show, Dave Lorenzo interviews Richard Blank, the owner of a call center in Costa Rica. How to Build a World Class Call Center | Richard Blank | Show 95 description On this episode of the Inside BS Show, Dave Lorenzo interviews Richard Blank, the owner of a call center in Costa Rica. 00:00 How to Build a World-Class Call Center 01:02 What are the unique qualit
On this episode of the Inside BS Show, Dave Lorenzo interviews Richard Blank, the owner of a call ce
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Positive Talk Radio has accepted Richard Blank's invitation to join the audience for a solid discussion regarding taking a chance by moving abroad and starting a company from scratch in Costa Rica. Kevin McDonald discusses with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation and phonetic mic
Positive Talk Radio has accepted Richard Blank's invitation to join the audience for a solid di
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Now I believe that the people that, uh, have had, they grew up with like, not a lot are very gifted and very hardworking human beings. Have you found that to be true with the folks down there? Absolutely. I, I do know that this is a very strict Catholic country, so we're very selective of the campaigns they take. But I, I do know this, that when someone is treated with. And dignity, and th
Now I believe that the people that, uh, have had, they grew up with like, not a lot are very gifted
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TonyM2 remix, with Mike Reid, from London.
TonyM2 remix, with Mike Reid, from London.
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curriculum so that it complies with the needs of students at all levels, in the real world. This SAP course is designed with live project-based certification in accordance with the most modern industry standard. Our students receive a thorough and individualized SAP training curriculum from Future Labs Technology. All SAP-related subjects are covered more clearly and practically. We instruct our s
curriculum so that it complies with the needs of students at all levels, in the real world. This SAP
Views: 201
Uploaded: 1 year ago