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Uploaded: Oct 4 2024
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You’re gonna love this show. SEVEN DAYS A WEEK, we cover a wide range of topics (within 15-20 minutes). We cover topics like scaling challenges, leadership, funding, marketing, and sales. We'll also let our guests share on the subjects they're well-known for. You’re going to hear real stories, from real people.
THE THOUGHTFUL ENTREPRENEUR PODCAST
On this DAILY founder-stories podcast, your host, Josh Elledge encourages entrepreneurs to share not only their expertise but their stories and their hearts.
In this episode of the Thoughtful Entrepreneur, your host Josh Elledge speaks with the CEO, President, and Bilingual Telemarketing Trainer of Costa Rica’s Call Center, Richard Blank.
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Costa Rica’s Call Center is a bilingual call center with high caliber college educated employees. Richard explains that ecotourism, cost of living, and culture are major advantages to living in Costa Rica compared to countries such as The United States. Costa Rica’s Call Center was created when Richard worked at a friend’s call center in Costa Rica teaching English. The work was something he gravitated to and decided he wanted to start his own call center business venture. Richard explains they work to fulfill the needs of the client and agent by providing support, training, and adequate hiring.
Richard explains that he helps make his employees feel more confident in their language skills and broaden their vocabulary to aid them in their work duties. Costa Rica’s Call Center sets itself apart from other competitors as t
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