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6 Tips on how to avoid bad telemarketing habits! INspired INsider Podcast guest Richard Blank Costa Rica's Call Center
6 Tips on how to avoid bad telemarketing habits! INspired INsider Podcast guest Richard Blank Costa Rica's Call Center
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Uploaded: Oct 11 2022
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Description
Richard Blank: Marketability should be limitless.

Dr. Jeremy Weisz: What are some examples of bad habits people come in

Richard Blank: with? I, I think that what happens is they'll give up to easily, I think if a phone call, if someone hangs up on you, that's fine, but if somebody is there, and even if they are, let's say their tone may be aggressive, you can adjust that compared to matching that we spoke about more diplomatic vocabulary.

Richard Blank: But then again, if somebody, uh, can use deductive reasoning and do listening twice speaking, one, I can almost know what you know and then focusing my attention on that for you. And, and a lot of the times people will leave a door open. They will just be rushing so much to get an appointment or to get a yes out of somebody that they overlooked an area where they could have done a follow up question or gotten some more information out of.

Richard Blank: But I will tell you what's a terrible habit that certain companies do. They only communicate with their clients via chat or email. And, and that's okay in certain circumstances if you have to fill out a form first to be able to get assistance. But in my opinion, what what can happen is it can elevate stress.

Richard Blank: If you're not speaking with a client, you're eliminating any chance for retention, a referral, and upsell. And how about this in a mature way, Jeremy? In exit interview, worst case scenario, we lose the business. But somebody is willing to walk me through areas of improvement or what our competition had done in order to earn their business.

Richard Blank: So even though people think that today it should be just texting, texting can be very much misinterpreted and you're also not getting the sort of mileage out of a relationship that you could if you would build a certain rapport through speech. And so some of the bad habits we have today, Or that a lot of the agents are coming in preferring that sort of inbound support that's nonverbal.

Richard Blank: And so for me, I believe that they're almost limiting their potential. At least give it a shot and just to see if you have the sort of skill set to be able to have a specific conversation with somebody to be able to get a positive.
https://youtu.be/DalFHGMWEvk
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
Category
Celebrity
Tags
PODCAST GUEST, COSTA RICA'S CALL CENTER, CCC, COSTA RICA'S CALL BPO, BPO COSTA RICA, OUTSOURCING, OUTSOURCING COSTA RICA, RICHARD BLANK, RICHARD BLANK COSTA RICA, RICHARD BLANK CALL CENTER, RICHARD BLANK OUTSOURCING, TELEMARKETING, TELEMARKETING TRAINER, NEARSHORE, OFFSHORE, LATIN AMERICA, CENTRAL AMERICA, PI
Comments (0)
RICHARDBLANK
Subscribe
Views: 672
Uploaded: Oct 11 2022
Rate this video
Rating: 0.0 ~ Votes: 0
Videos: 254
Subscribers: 1
Description
Richard Blank: Marketability should be limitless.

Dr. Jeremy Weisz: What are some examples of bad habits people come in

Richard Blank: with? I, I think that what happens is they'll give up to easily, I think if a phone call, if someone hangs up on you, that's fine, but if somebody is there, and even if they are, let's say their tone may be aggressive, you can adjust that compared to matching that we spoke about more diplomatic vocabulary.

Richard Blank: But then again, if somebody, uh, can use deductive reasoning and do listening twice speaking, one, I can almost know what you know and then focusing my attention on that for you. And, and a lot of the times people will leave a door open. They will just be rushing so much to get an appointment or to get a yes out of somebody that they overlooked an area where they could have done a follow up question or gotten some more information out of.

Richard Blank: But I will tell you what's a terrible habit that certain companies do. They only communicate with their clients via chat or email. And, and that's okay in certain circumstances if you have to fill out a form first to be able to get assistance. But in my opinion, what what can happen is it can elevate stress.

Richard Blank: If you're not speaking with a client, you're eliminating any chance for retention, a referral, and upsell. And how about this in a mature way, Jeremy? In exit interview, worst case scenario, we lose the business. But somebody is willing to walk me through areas of improvement or what our competition had done in order to earn their business.

Richard Blank: So even though people think that today it should be just texting, texting can be very much misinterpreted and you're also not getting the sort of mileage out of a relationship that you could if you would build a certain rapport through speech. And so some of the bad habits we have today, Or that a lot of the agents are coming in preferring that sort of inbound support that's nonverbal.

Richard Blank: And so for me, I believe that they're almost limiting their potential. At least give it a shot and just to see if you have the sort of skill set to be able to have a specific conversation with somebody to be able to get a positive.
https://youtu.be/DalFHGMWEvk
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
Category
Celebrity
Tags
PODCAST GUEST, COSTA RICA'S CALL CENTER, CCC, COSTA RICA'S CALL BPO, BPO COSTA RICA, OUTSOURCING, OUTSOURCING COSTA RICA, RICHARD BLANK, RICHARD BLANK COSTA RICA, RICHARD BLANK CALL CENTER, RICHARD BLANK OUTSOURCING, TELEMARKETING, TELEMARKETING TRAINER, NEARSHORE, OFFSHORE, LATIN AMERICA, CENTRAL AMERICA, PI
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Views: 633
RICHARDBLANK
A Sun Soul X and Soul Toucha the Poet interview. The King & Eye Life Podcast episode with a CEO.
Views: 304
RICHARDBLANK
The CEO Secrets for Executing Strategy Podcast. How to grow company profits nearshore. Episode 13.
Views: 441
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The Business Of Meetings Podcast hosted by Eric Rozenberg.How to Leverage Call Centers with Richard Blank
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Views: 353
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Who has the sort of vigor to really put their hat in the ring? Stand Out Get Noticed podcast (The C Method Episode 283)
Views: 638
RICHARDBLANK
How INXS can be used to close a deal on an Australian sales call. Stand Out Get Noticed podcast (The C Method Episode 28
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Street Smart Business Leaders Podcast. Understanding virtual consumers mindset with Richard Blank.
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Views: 525
RICHARDBLANK
The Finjan Show hosted by Faris Alami. Shining a light on call center ESL sales with Richard Blank.
Views: 96
RICHARDBLANK
What The Teck Show by Global Teck. Changing B2B Environments need to Maximize Call Center Technology.
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The Brazilian point of view podcast by Ana Tagliati. Pros and cons of Costa Rica with Richard Blank.
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