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On this episode of the Inside BS Show, Dave Lorenzo interviews Richard Blank, the owner of a call center in Costa Rica. How to Build a World Class Call Center | Richard Blank | Show 95 description On this episode of the Inside BS Show, Dave Lorenzo interviews Richard Blank, the owner of a call center in Costa Rica. 00:00 How to Build a World-Class Call Center 01:02 What are the unique qualit

Now I believe that the people that, uh, have had, they grew up with like, not a lot are very gifted and very hardworking human beings. Have you found that to be true with the folks down there? Absolutely. I, I do know that this is a very strict Catholic country, so we're very selective of the campaigns they take. But I, I do know this, that when someone is treated with. And dignity, and th

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Positive Talk Radio has accepted Richard Blank's invitation to join the audience for a solid discussion regarding taking a chance by moving abroad and starting a company from scratch in Costa Rica. Kevin McDonald discusses with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation and phonetic mic

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It it's a it's remarkable, isn't it? Um, it is. I had, um, when I was a general manager of a restaurant in Seattle, mm-hmm we had what we called the Mexican pipeline. Okay. And one of the, one of the guys that was working as a bus boy for me at, for 40 hours a week, and then he had another job working 40 hours a week. And he was a, he had been a principal in Mexico of, of a h

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Now I believe that the people that, uh, have had, they grew up with like, not a lot are very gifted and very hardworking human beings. Have you found that to be true with the folks down there? Absolutely. I, I do know that this is a very strict Catholic country, so we're very selective of the campaigns they take. But I, I do know this, that when someone is treated with. And dignity, and th

Michael Neuendorff: How, how do you, how do you develop sales? People who are relatively green to become someone that is effective at following your methods and processes? That, what, what, what do you look for in salespeople to know that I'm working with someone who could be great? Michael? Those are my favorite agents to. I can mold them. They're not coming in with bad habits. T

It's amazing. I I've talked to a lot of people that have traveled internationally. I haven't had the ability to, yet. I plan on doing it at one point in time, but I will, I don't think I'm not gonna no. So, but what they tell me is that when you leave this country and you go elsewhere, mm-hmm, people who have nothing. And I mean, nothing mm-hmm can still be happy. It. A

Richard Blank: Enhanced communication. Joe Killinger: Yeah. I You get it. Um, who is your, What does your typical client look like? Richard Blank: Well, there's two types. Okay. It could be someone like yourself in the United States that needs to scale, and sometimes it's difficult to find qualified individuals that will meet your requirements in the states. Richard Blank: Yep

Should that have lost their way. We have, we have those encampments here now. And, uh, and it's, it's a, it is a big problem here. And it's because we, as a people, don't take care of each other as, as well as we should. Um, and, and there is some drug abuse and there is some, you know, uh, stuff like that, but. it's interesting that if that people will, you know, give

And I can tell you from my experience in, in management, that when you treat people well, you treat people fairly. Uh, they tend to want to stay there. They tend to tell their friends and family, Hey, you should come work where I am. We really like it there. And your turnover goes down. Your productivity goes up and your, your company culture becomes a very positive thing. And there's some

Exactly and, and you're growing it enough that you can have a bunch of games that we're gonna talk about here in just a minute. but, uh, um, I, I wanted to, to ask you, because I believe that at least in, in the United States, actually listening is a lost art. And a lot of, I was a sales manager for a long time. Mm-hmm and I had sales guys that I would go on calls with and they would

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Welcome to Business Growth On Purpose hosted by Jose Palomino, CEO of Value Prop Interactive. Every week, you'll hear insights from leading B2B growth experts and veteran business owners from around the world. You'll also hear Jose's own insights gained from a few decades of B2B sales and marketing experience. The result is THE show for B2B Owners who are hungry for growth, stuck on

First question. Sure. Why did you decide to open a call center in Costa Rica? That's one of my favorite questions, Michael, and I appreciate you asking it. I have to go back a couple years and tell you where it all began. When I was growing up in Northeast Philadelphia, a lot of opinions were provided for you and sometimes your destiny and careers were predecided for you. So a lot of m

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TrulyYourVA with Janis podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding moving abroad and starting a company from scratch in Costa Rica. Janis Melillo discusses with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation and phonetic micro expres

I owe you so much, so much love that now I give you my resignation I know you loved me, I could feel it I want to rest in your forgiveness I'm going to pretend that you never left that you have gone on a trip and nothing more and with your memory when you are very sad I will keep my loneliness company I want my absence to be the great wings with which you can undertake that long f

Joe Killinger: Richard is the, um, not listening. They're so busy. They've got somebody on the phone, they're trying to get everything out so fast and, but they're not listening to what the person on the other end is saying. And I just think that if you, you, you know, my, my father, it's amazing how the older I get, the smarter he gets it, just, you know, he goes, Joe, yo