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DescriptionOn this episode of the Inside BS Show, Dave Lorenzo interviews Richard Blank, the owner of a call center in Costa Rica.
How to Build a World Class Call Center | Richard Blank | Show 95 description On this episode of the Inside BS Show, Dave Lorenzo interviews Richard Blank, the owner of a call center in Costa Rica. 00:00 How to Build a World-Class Call Center 01:02 What are the unique qualities of Costa Rica? 03:01 How well does the English accent of Costa Ricans sound? 05:06 Why did Dave's family choose to relocate to Miami? 07:19 Richard's journey to Costa Rica 13:25 What are the benefits of people speaking English and Spanish in the business world? 18:47 What services does Richard's Costa Rica Call Center offer? 24:33 What are the business procedures Richard uses in Costa Rica for clients in America?
DescriptionOn this episode of the Inside BS Show, Dave Lorenzo interviews Richard Blank, the owner of a call center in Costa Rica.
How to Build a World Class Call Center | Richard Blank | Show 95 description On this episode of the Inside BS Show, Dave Lorenzo interviews Richard Blank, the owner of a call center in Costa Rica. 00:00 How to Build a World-Class Call Center 01:02 What are the unique qualities of Costa Rica? 03:01 How well does the English accent of Costa Ricans sound? 05:06 Why did Dave's family choose to relocate to Miami? 07:19 Richard's journey to Costa Rica 13:25 What are the benefits of people speaking English and Spanish in the business world? 18:47 What services does Richard's Costa Rica Call Center offer? 24:33 What are the business procedures Richard uses in Costa Rica for clients in America?
