Rhetoric and Phonetic Delivery: The Secret sauce of a Phone Call
Phonetic: a term ‘representing the sounds and other phenomena of speech’ (Merriam Webster Dictionary).
Why is this useful in the realm of call centers? Phonetic is a great contact center tool a fundamental part of good customer service, one that is designed to clarify communication part of a trainer’s toolkit.
Rhetor
Rhetoric and Phonetic Delivery: The Secret sauce of a Phone Call
Phonetic: a term ‘representing
Exactly and, and you're growing it enough that you can have a bunch of games that we're gonna talk about here in just a minute. but, uh, um, I, I wanted to, to ask you, because I believe that at least in, in the United States, actually listening is a lost art. And a lot of, I was a sales manager for a long time.
Mm-hmm and I had sales guys that I would go on calls with and they would
Exactly and, and you're growing it enough that you can have a bunch of games that we're go
Focus on the pronoun
But if you’re asking me to speak, I think you do one or two things: I always believe in name-drops to keep your attention. So I would say Christian, the next point I’m making, if you’re not going to say ‘Christian’ five times in one minute, then I think you should focus on the pronoun.
So at least every sentence, I can say ‘you’re/your’ and do about a qua
Focus on the pronoun
But if you’re asking me to speak, I think you do one or two things: I alwa
Now I believe that the people that, uh, have had, they grew up with like, not a lot are very gifted and very hardworking human beings. Have you found that to be true with the folks down there? Absolutely. I, I do know that this is a very strict Catholic country, so we're very selective of the campaigns they take.
But I, I do know this, that when someone is treated with. And dignity, and th
Now I believe that the people that, uh, have had, they grew up with like, not a lot are very gifted
Snack 'N Learn podcast. The Profit Concierge with Richard Blank. A Call Center Guru
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Pam Prior, the Entrepreneur's CFO Quarterback; Radio Host; CEO of Priorities Group, Inc.; and #1 Bestselling Author of "Your First CFO: The Accounting Cure for Small Business Owners"
Pam Prior, Keynote Speaker,
Ho
Snack 'N Learn podcast. The Profit Concierge with Richard Blank. A Call Center Guru
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Good Lord. I had no idea how complicated this whole whole system is. And, but at the end of the day, when somebody gets trained, like you're talking about, they can do anything and go anywhere and sell anything. And because they get it, they, they understand how it all works. Well, just like you see in the movies of the Wolf of wall street, Glen Gary, Glen Ross, or the closing scenes in boile
Good Lord. I had no idea how complicated this whole whole system is. And, but at the end of the day,
The company game room pinball machines are older than the young telemarketing agents. Positive Talk Radio guest Richard Blank Costa Rica's Call Center
I, I couldn't agree more. I am just thoroughly enjoying this conversation. Me too. Uh, good time. you? You're you're, you're an amazing guy and you're also a fun loving guy, uh, because you've got one of the lar
The company game room pinball machines are older than the young telemarketing agents. Positive Talk
My Worthless 2cents Table Podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding moving abroad and starting a company from scratch in Costa Rica. Donnie Lewis-The Louisiana Country Boy- discusses with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivat
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On this episode of the Inside BS Show, Dave Lorenzo interviews Richard Blank, the owner of a call center in Costa Rica.
How to Build a World Class Call Center | Richard Blank | Show 95 description
On this episode of the Inside BS Show, Dave Lorenzo interviews Richard Blank, the owner of a call center in Costa Rica.
00:00 How to Build a World-Class Call Center
01:02 What are the unique qualit
On this episode of the Inside BS Show, Dave Lorenzo interviews Richard Blank, the owner of a call ce
Dr. Jeremy Weisz: Will you, when you do the outbound uh, calls, will you also do emails and texts as well? Or is that, or the company handling those things and you're following up with the call?
Richard Blank: It really all depends. Um, a lot of the times we're logging into their system, so something is automated or if they're not doing it, I would make a suggestion to do it, ju
Dr. Jeremy Weisz: Will you, when you do the outbound uh, calls, will you also do emails and texts as
Christina Canters: Can we talk about the buffer boomerang technique? Because you held up the piece of paper and for the people who are listening on the audio, can you explain, so I'm gonna read it now. So at one side there's buffer and a two in the circle, and then there's a, it's like a smiley face. And at the other end of the smiley face it says boomerang.
And underneath i
Christina Canters: Can we talk about the buffer boomerang technique? Because you held up the piece o
TrulyYourVA with Janis podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding moving abroad and starting a company from scratch in Costa Rica. Janis Melillo discusses with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation and phonetic micro expres
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Richard D. Wolff is an American economist and professor emeritus at the University of Massachusetts Amherst. He is known for his critiques of economic inequality and his advocacy for worker cooperatives as a way to empower individuals and address systemic issues within the economy. Through his books, interviews, lectures, and public appearances, Wolff explores topics such as economic democracy and
Richard D. Wolff is an American economist and professor emeritus at the University of Massachusetts
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Mindfully Integrative podcast B2B sales guest Richard Blank Costa Ricas Call Center
Importance Of Empathy For Self & Others.
Mindfully Integrative Podcast, Overall we are here to help highlight Inspirational & Successful people who have found mindful investor ways to help themselves achieve optimal integrative wellness. Mindfully Integrative is a podcast discussing all things with Mi
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