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Uploaded: Aug 3 2022
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Focus on the pronoun
But if you’re asking me to speak, I think you do one or two things: I always believe in name-drops to keep your attention. So I would say Christian, the next point I’m making, if you’re not going to say ‘Christian’ five times in one minute, then I think you should focus on the pronoun.
So at least every sentence, I can say ‘you’re/your’ and do about a quarter second slide on that. Because I can’t see you. I can’t see you nodding right now, I have to ensure that my communication and the best words to use is your name or the pronoun which is still you to keep your attention for the 30 seconds because we’re going to zone out.
I mean, we’ve been almost conditioned to listen to things in sound bites, so at least what I’ll try to do is bring you in, ask a question and tie it down.
So I’ll take 30 seconds. And what I will try to do once again is to allow you to lead the conversation, I will make suggestions, I will actively listen, I’ll be your greatest fan. But I will also do a form of manipulation in order for you to once again control this conversation.
So I know when to ask you a question or keeping my mouth shut.
The structure of a conversation
Quality assurance is graded on so many KPIs depending on the client in the form of the speech. I give the most points, Christian, when the client says your name, the simple structure of a conversation is an introduction, a body, and a conclusion for anything.
Tags
COSTA RICA'S CALL CENTER, telemarketing, outsourcing, call center, bpo, CCC, COSTA RICA'S CALL BPO, BPO COSTA RICA, OUTSOURCING, OUTSOURCING COSTA RICA, RICHARD BLANK, RICHARD BLANK COSTA RICA, RICHARD BLANK CALL CENTER, RICHARD BLANK OUTSOURCING, TELEMARKETING, TELEMARKETING TRAINER, NEARSHORE, OFFSHORE, LAT
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