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5 Steps of a Phone Call. Build & Balance sales guest Richard Blank Costa Rica's Call Center.
5 Steps of a Phone Call. Build & Balance sales guest Richard Blank Costa Rica's Call Center.
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Description
Richard Blank: The client loves anything else that you would add. If you're willing to walk through a little journey with me and close

your eyes, I can give you from the beginning to an end of a five minute phone call. I'll walk you through some steps. I'll make it easy for you. It's

not advanced because once you see it, You'll never

unsee it.

And so just allow me just to share some things that I've noticed in the years, that once again will not compromise your ethics values or morals, but I will teach you something today where you'll be able

to note

when you need more clarification from somebody. All right. Everybody let's begin. This is the way I believe.

The average attention span is 30 seconds to two minutes. So let's just use this as the base of thought. All right. Every conversation has an introduction, a body and a conclusion. But if you think about it, if you don't land the intro, your body and conclusion don't even exist. So let's not even think about that.

We'll just go on the momentum from just your introduction. We'll focus on that. We mentioned calling companies before, and let's just assume Michael, that the contact ratio is higher than 4%. You're getting calls. You're contacting people. A lot of telemarketers or prospectors will ask people how they're doing.

Initially. I prefer, since you have the first chance to speak, use your anonymity. To your advantage, don't be anonymous. The whole call that's shady, but you're allowed to say something the first time. I'm not saying my name. I'm saying the name of your company. I'm gonna ask. How's build I balance doing today.

you know, I'm gonna say something like that because obviously Michael's

doing great and his company's doing great.

And so

your combo instead of doing horizon, We're doing vertical. I am stacking

questions. Your theory that you've spoken about is open ended verse close ended questions. Yes or no, compared to explanations.

I like stacking certain questions. So you can answer it for me to reduce the time and possibly get some sort of traction out of that. So, first we ask how build I balance is doing today. Michael of course says doing great. And then he goes, my name is Michael. Hello? Hello, Michael. Hello, my name is Richard, or you could say, what is your name?

That's wh
Category
Education
Tags
no-tagCOSTA RICA'S CALL CENTER, telemarketing, outsourcing, call center, bpo, CCC, COSTA RICA'S CALL BPO, BPO COSTA RICA, OUTSOURCING, OUTSOURCING COSTA RICA, RICHARD BLANK, RICHARD BLANK COSTA RICA, RICHARD BLANK CALL CENTER, RICHARD BLANK OUTSOURCING, TELEMARKETING, TELEMARKETING TRAINER, NEARSHORE, OFFSHO
Comments (0)
RICHARDBLANK
Subscribe
Views: 588
Uploaded: Sep 13 2022
Rate this video
Rating: 0.0 ~ Votes: 0
Videos: 254
Subscribers: 1
Description
Richard Blank: The client loves anything else that you would add. If you're willing to walk through a little journey with me and close

your eyes, I can give you from the beginning to an end of a five minute phone call. I'll walk you through some steps. I'll make it easy for you. It's

not advanced because once you see it, You'll never

unsee it.

And so just allow me just to share some things that I've noticed in the years, that once again will not compromise your ethics values or morals, but I will teach you something today where you'll be able

to note

when you need more clarification from somebody. All right. Everybody let's begin. This is the way I believe.

The average attention span is 30 seconds to two minutes. So let's just use this as the base of thought. All right. Every conversation has an introduction, a body and a conclusion. But if you think about it, if you don't land the intro, your body and conclusion don't even exist. So let's not even think about that.

We'll just go on the momentum from just your introduction. We'll focus on that. We mentioned calling companies before, and let's just assume Michael, that the contact ratio is higher than 4%. You're getting calls. You're contacting people. A lot of telemarketers or prospectors will ask people how they're doing.

Initially. I prefer, since you have the first chance to speak, use your anonymity. To your advantage, don't be anonymous. The whole call that's shady, but you're allowed to say something the first time. I'm not saying my name. I'm saying the name of your company. I'm gonna ask. How's build I balance doing today.

you know, I'm gonna say something like that because obviously Michael's

doing great and his company's doing great.

And so

your combo instead of doing horizon, We're doing vertical. I am stacking

questions. Your theory that you've spoken about is open ended verse close ended questions. Yes or no, compared to explanations.

I like stacking certain questions. So you can answer it for me to reduce the time and possibly get some sort of traction out of that. So, first we ask how build I balance is doing today. Michael of course says doing great. And then he goes, my name is Michael. Hello? Hello, Michael. Hello, my name is Richard, or you could say, what is your name?

That's wh
Category
Education
Tags
no-tagCOSTA RICA'S CALL CENTER, telemarketing, outsourcing, call center, bpo, CCC, COSTA RICA'S CALL BPO, BPO COSTA RICA, OUTSOURCING, OUTSOURCING COSTA RICA, RICHARD BLANK, RICHARD BLANK COSTA RICA, RICHARD BLANK CALL CENTER, RICHARD BLANK OUTSOURCING, TELEMARKETING, TELEMARKETING TRAINER, NEARSHORE, OFFSHO
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Dynamic Company Culture Spotlight Podcast. The Psychology of Soft Skill Selling. Episode 2
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