My Worthless 2cents Table Talk podcast. Special guest Richard Blank of Costa Rica's Call Center.

What Makes You Happy Podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding moving abroad and starting a company from scratch in Costa Rica. Jake Pearson discusses with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation and phonetic micro expressio

Louisiana Country Boy: Oh, get ready, Get ready, Get ready. Here we go. Here we go. Here we go. Oh yeah. Answer me, boy. The Louisiana country coming internationally. Wait a minute, I'm gonna say more time. Coming at love internationally. Ooh, that's a big old word for the old country boy internationally. Look it here. Oh look here. Old country boy going tell y'all I I I'm just

Joe Killinger: Welcome to the Real Estate Jam session. You know, I always try and bring value to you guys and it's all geared toward the real estate industry, and I'm always looking for ways that I can really enhance the experience of being in this industry. And cold calling, like it or not, is a big part of our industry. Joe Killinger: So as fortunate to run into Richard Blank, Richa

TrulyYourVA with Janis podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding moving abroad and starting a company from scratch in Costa Rica. Janis Melillo discusses with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation and phonetic micro expres

Jake Pearson: Welcome back to the podcast where we ask the question, What makes you happy? My name is Jake Pearson, and today we have with us the CEO of Costa Rica's call Center. Richard Blank, from Costa Rica, formerly living in Philadelphia. Richard, Richard Blank: how are you? I'm doing great, Jake. So happy to be here tonight, and I got a ton of things to share that make me very

Dr. Jeremy Weisz: Richard, you mentioned from an outbound perspective, so there's different kind of parts to the call. So I'd love for you to break that down, especially the opening part. Cause if you, you know, you've mentioned before, if you don't get past that, it doesn't matter what you have planned Richard Blank: for the rest of the call. Richard Blank: That�

Blank & Jones- City Lights

Obviously because your, your company's growing, but you see, but even if your company wasn't growing, you're doing things the right way. You're doing things the way I think that they should be done because. I believe that we are all one, that we are all connected, that we are all the same, regardless, whether you're the CEO or the dishwasher or the general manager or the c

Christina Canters: Hi everyone. Christina Canters from the C Method here. So excited for you to be joining me today for the the podcast. I'm so excited to be joined today by Richard Blank, the CEO of Costa Rica's call Center. We're gonna have a really, Interesting conversation. I'm quite excited today because Richard is very skilled in very specific areas of communication and r

and that will buy you success at the same time. That's true because, because the more that you build a relationship with somebody and, and, and treat them like a, a real person, the, the one I always hate is when I get a, um, um, telemarketing call. And the first thing that happens is I pick up the. There's a delay. Now I realize that that delay is because it's an automated, uh,

Oh, exactly. Well at the, at the, at its core. Sure. This is all about relationships has to be, and it is amazing to me. How, in 30 seconds you can build a relationship or begin a relationship with somebody to keep them on the phone. Cuz that, that, how do you teach them? How do you teach your, your, your folks? To start building that relationship right away. That is why you have the best podca

The Proven Entrepreneur podcast guest Richard Blank Costa Rica's Call Center https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Leadgeneration #Appointmentsetting #theprovenentrepreneur Richard’s journey in the call center space is filled with twists and t

The Proven Entrepreneur podcast guest Richard Blank Costa Rica's Call Center https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Leadgeneration #Appointmentsetting #theprovenentrepreneur Richard’s journey in the call center space is filled with twists and t

So these are trigger words. Every sentence where I can just bring you in, bring you in, and then knock it in for the close. And so, um, I always believe in military alphabet because there's a lot of the times things are misspelled or mispronounced, and the last thing you want is an email bouncing back. And these individuals, it's very time sensitive. So if you think that you're get

Good Lord. I had no idea how complicated this whole whole system is. And, but at the end of the day, when somebody gets trained, like you're talking about, they can do anything and go anywhere and sell anything. And because they get it, they, they understand how it all works. Well, just like you see in the movies of the Wolf of wall street, Glen Gary, Glen Ross, or the closing scenes in boile

Richard Blank: You custom make it and you compliment a promotion or an anniversary and, and you really just take that extra effort that will separate it. And I have seen a larger conversion ratio of emails coming back from those. Not just, it just Joe Killinger: doesn't work. Yeah. It's, it's personalizing. It is. You know, we even, I've even tried doing a personal note aft

And it's interesting that call centers would have, well, actually it makes a lot of sense that call centers would have a high stress level and a lot of turnover because of that high stress level. And I, I can only imagine what it's like to get on the phone all day, eight hours a day and get hung up on like a bunch and stuff. Does that. Well, it really depends on the vertical that you&

Dr. Jeremy Weisz: Will you, when you do the outbound uh, calls, will you also do emails and texts as well? Or is that, or the company handling those things and you're following up with the call? Richard Blank: It really all depends. Um, a lot of the times we're logging into their system, so something is automated or if they're not doing it, I would make a suggestion to do it, ju

Richard Blank: You're probably gonna get to the front of the line and you will be given your true chance to state your case and to earn this business. Joe Killinger: Yeah. How often do you, if you, you can't get through two or three or four times, how often do you call them back? Every two weeks. Three weeks? Richard Blank: That's a great question. Richard Blank: Depends

Dr. Jeremy Weisz: Um, what about from a service perspective? People calling, maybe, maybe they're a fit from a company perspective, uh, the type of company you serve, but they're looking for a different type of service. What are the, the service type of services that maybe people are expecting that you're, you tell them, we don't, we don't really do that here. Richard B

Dr. Jeremy Weisz: Just as far as a quality over quantity, I mean the quality interactions over, yeah, we can go ahead and, and call a thousand people, but maybe we research, uh, and call 200 people and have a closer connection. It's more targeted. Richard Blank: I would prefer you do the thousand, but instead of doing 150 calls a day, I'd rather you do about a buck 20. Richard Bla

On this episode of the Inside BS Show, Dave Lorenzo interviews Richard Blank, the owner of a call center in Costa Rica. How to Build a World Class Call Center | Richard Blank | Show 95 description On this episode of the Inside BS Show, Dave Lorenzo interviews Richard Blank, the owner of a call center in Costa Rica. 00:00 How to Build a World-Class Call Center 01:02 What are the unique qualit

Now I believe that the people that, uh, have had, they grew up with like, not a lot are very gifted and very hardworking human beings. Have you found that to be true with the folks down there? Absolutely. I, I do know that this is a very strict Catholic country, so we're very selective of the campaigns they take. But I, I do know this, that when someone is treated with. And dignity, and th

Positive Talk Radio has accepted Richard Blank's invitation to join the audience for a solid discussion regarding taking a chance by moving abroad and starting a company from scratch in Costa Rica. Kevin McDonald discusses with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation and phonetic mic