Label : AJ Tracey 2020 UK

For doing this for so long. Excellent. Okay. All right. So now, now we have an understanding of how it all came to be. So, uh, now we want to kind of get into, uh, some of the sales related questions, right. And tap into that, that great wisdom that you've accumulated over the 14 years. There's so much emphasis on cold email these days in selling. Why should the use of the phone s

From your bio and from everything that I've, I've read about you, you are a progressive type leader that, that works with people to get the best out of them and, and to help them to become the best that they can be. Sure. And, and that's, that's go ahead. Well, I was gonna say, as a CEO, you have leverage Kevin, you can hire and fire somebody make or break them. And I'm

Michael Neuendorff: Uh, when we talk about that, the, uh, the last question is when should a business consider using a call center like yours? What's the thought process that one would go through to make that decision? Richard Blank: That's a very good question. And if I may, I have to, I guess, say something for my, my own piece. I would prefer Michael, that people choose me for meri

Richard Blank: And this sort of company culture, I think you can then once again readjust your prospecting accordingly, Dr. Jeremy Weisz: Richard, in that situation with a company, go, Great. We want you to actually. You know, these are customers that aren't using, decide not to use this anymore for whatever reason. And what volume does it make sense for them to call you? Dr. Jeremy We

For that. Um, I recall a past client telling me that they'd only reach live people about three or 4% of the time when calling all day long. What do you think is a realistic percentage of reach for cold calling? If all they're doing is speaking to these people like four times out of a hundred phone calls, it's really an Oasis in a desert. My opinion is why don't you hang

The company game room pinball machines are older than the young telemarketing agents. Positive Talk Radio guest Richard Blank Costa Rica's Call Center I, I couldn't agree more. I am just thoroughly enjoying this conversation. Me too. Uh, good time. you? You're you're, you're an amazing guy and you're also a fun loving guy, uh, because you've got one of the lar

Richard Blank: Because I'm letting you know that I'm vulnerable. I'm showing with you three or four things that I do it my call center by playing pinball with the agents by moving from Philadelphia to Costa Rica by once again talking about walkabouts and in excess and stuff. At least I'm showing some major interest. And you're amazing country. Yeah. And so, um, these ar

Richard Blank: Marketability should be limitless. Dr. Jeremy Weisz: What are some examples of bad habits people come in Richard Blank: with? I, I think that what happens is they'll give up to easily, I think if a phone call, if someone hangs up on you, that's fine, but if somebody is there, and even if they are, let's say their tone may be aggressive, you can adjust that com

Are you doing any public speaking and doing this? Do you have any idea how much, how much in demand you would be across this country? If you were to, uh, put together a, a, a program and to become a public speaker, you could be filthy rich. Thank you. My friend, I have no seminar. I don't have a book. The fact that you even mentioned my company. Thank you very much. I'm doing this tod

For telling it well, and, but the proof, as they say is in the pudding and your, your, your company is very successful. And, uh, and you're picky at the same time, which is really cool. Um, because you want to, you wanna do right for people rather than just take their money. I wanna do right. For me. I don't want to compromise my ethics or values and morals to earn a dollar. And I wan

Oh dear, don't think there is time to have another cup or tea...

How difficult is it to get the lingo of, um, American English from Spanish? The, the words are said differently and stuff. How difficult is it to, to use English as a second language? Well, most of these individuals, once again, have been speaking English since they were very young, but I, I have a trick for that. There there's a couple different things. If they don't know certain sla

A place to freely express our thoughts and feelings where your worthless 2cents is priceless sharing our journey with each other,and always remember “Your Approval Not Needed “ Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of moti

Dr. Jeremy Weisz: So Richard, let's say there's a company and um, they have a list of whatever every month of clients who decided not to use a service, they can hire a company like you to go, Hey, Richard, here's the list right now. We don't offer support via phone. Here's a list of these clients every month, and your company would call them and almost do kind of like an e

Uncover a gem to anchor immediately with that individual on the phone. Real Estate Jam Session Podcast guest Richard Blank Costa Rica's Call Center. Richard Blank: So I was just the sell the sizzle. Come into the tent. Yep. Greatest show on earth, kinda guy, . Joe Killinger: Now how many calls, you know, we always get how many calls is, is, I'm sure it varies between commercial an

https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Leadgeneration #Appointmentsetting #theprovenentrepreneur Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one o

It's because she, I have to ask. What motivated you to get into this business and to, and to really study it the way that you have so that you could pay it forward and impart your employees with some real success strategies, as well as your customers and your clients. They receive results because of the style with which you make the calls and the style with which you do. So what motivat, w

Clients need to relax your delivery and drink your rhetoric. Joe Killinger: Yeah, finding those people and making sure they have, We have a bad habit as real estate agents. We are, you know, we're a type personalities are entrepreneurs, most of them, and that I run into, and so they just go, go, go, go, go. But if they've got a great individual like you're talking about, you real

Richard Blank: In Chicago Dr. Jeremy Weisz: that, you know, there's, there's such an art and a science to this and you talk about upsells, right? How do you teach upsells when there is an art to it as well? Like what are some of the, the parameters or guidelines you give? Cause you have to give some type of guidelines. It went from Elvis to do to Beethoven, the, you know, but you pro

Christina Canters: Hey Richard, uh, when you first reached out to me and said, Hey, I think I've got something of value to share to your audience. You talked about micro facial expression reading. I'm actually gonna say that again. Phonetic micro expression, reading for mastering, verbal tell tale Tell science. Now that was that ped my interest because I have not learned anything before

TrulyYourVA with Janis podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding moving abroad and starting a company from scratch in Costa Rica. Janis Melillo discusses with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation and phonetic micro expres

The following presentation has brought you by KM media.pro, please visit KM media.pro for more inform. Now stay right where you are as we present. Welcome to positive talk, radio, evolving ideas, one conversation at a time, great guests, dynamic stories and interviews. Plus new thoughts on a wide range of topics and concepts. I hope that you'll hang with me. Kevin McDonald, my friends. And

Richard Blank: The client loves anything else that you would add. If you're willing to walk through a little journey with me and close your eyes, I can give you from the beginning to an end of a five minute phone call. I'll walk you through some steps. I'll make it easy for you. It's not advanced because once you see it, You'll never unsee it. And so just al

I was just thinking to myself, my first job was not in a call center, but I worked for a, uh, insurance guy. Okay. And he wanted me to call for expiration dates. Sure. And I still remember the, the, uh, um, script that I had that. Hi, my name is Kevin McDonald and I'm calling on behalf of Don Kramer. You're a local farmer's insurance agent. And we would like to know when your, uh