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Richard Elliot

Bernhard Brink

When it comes to call center turnover, Richard Blank (Costa Rica's Call Center) shares insightful advice on how to keep the staff engaged in the industry with the highest attrition - all from a training perspective. It starts with setting the right mindset and the relationship you have with the agent. Find out more from our latest podcast episode: Call Center Culture and The Secret Sauce of

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The advent of technology has given us a bounty of options to choose from. We are able to select those that we deem specifically apt for our needs and wants. More importantly, this age of technology allows us to be flexible or what most people will call modular. Reference: https://www.photoandvideoedits.com/blog/lightroom-or-photoshop-which-is-better-for-real-estate-image-editing

Richard Elliot - Who?

A surprising and happy ending, Michael looks so young here. He truly changes the way we look at movies like Back to the Future, his personality shines here in The Love Boat

Richard Blank: And this sort of company culture, I think you can then once again readjust your prospecting accordingly, Dr. Jeremy Weisz: Richard, in that situation with a company, go, Great. We want you to actually. You know, these are customers that aren't using, decide not to use this anymore for whatever reason. And what volume does it make sense for them to call you? Dr. Jeremy We

HDR, an industry known acronym for the high-dynamic range of photography has been gaining a lot of traction and attention due to its ability to craft stunning real estate images. Real estate photo editors have been flocking to more than just one real estate photo editing software to diversity the high quality of output they produce and add even more beautifying points to their work. This is becaus

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Richard Blank: Marketability should be limitless. Dr. Jeremy Weisz: What are some examples of bad habits people come in Richard Blank: with? I, I think that what happens is they'll give up to easily, I think if a phone call, if someone hangs up on you, that's fine, but if somebody is there, and even if they are, let's say their tone may be aggressive, you can adjust that com

From your bio and from everything that I've, I've read about you, you are a progressive type leader that, that works with people to get the best out of them and, and to help them to become the best that they can be. Sure. And, and that's, that's go ahead. Well, I was gonna say, as a CEO, you have leverage Kevin, you can hire and fire somebody make or break them. And I'm

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Michael Neuendorff: Uh, when we talk about that, the, uh, the last question is when should a business consider using a call center like yours? What's the thought process that one would go through to make that decision? Richard Blank: That's a very good question. And if I may, I have to, I guess, say something for my, my own piece. I would prefer Michael, that people choose me for meri

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He's there at the moment, so I thought of sharing some Rita Parvone Heart to him - Cuore, si.

Rhetoric and Phonetic Delivery: The Secret sauce of a Phone Call Phonetic: a term ‘representing the sounds and other phenomena of speech’ (Merriam Webster Dictionary). Why is this useful in the realm of call centers? Phonetic is a great contact center tool a fundamental part of good customer service, one that is designed to clarify communication part of a trainer’s toolkit. Rhetor

For that. Um, I recall a past client telling me that they'd only reach live people about three or 4% of the time when calling all day long. What do you think is a realistic percentage of reach for cold calling? If all they're doing is speaking to these people like four times out of a hundred phone calls, it's really an Oasis in a desert. My opinion is why don't you hang

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