Real Estate Jam Session Podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding taking a chance by moving abroad and starting a company from scratch in Costa Rica. Joe Killinger discusses with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation and p
Real Estate Jam Session Podcast has accepted Richard Blank's invitation to join the audience fo
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2 Cor 6:15-17
15 What harmony can there be between Christ and Belial [the devil]? Or what has a believer in common with an unbeliever?
16 What agreement [can there be between] a temple of God and idols? For we are the temple of the living God; even as God said, I will dwell in and with and among them and will walk in and with and among them, and I will be their God, and they shall be My people.
2 Cor 6:15-17
15 What harmony can there be between Christ and Belial [the devil]? Or what has a bel
Richard Blank CEO of Costa Rica’s Call Center. Richard’s journey in the call center space is filled with twists and turns.
In this episode he shares
- Chaos represents Character
- Plants seeds to grow trees
- Be an Active listener
Munira Zahabi empowers entrepreneurs to embrace their gifts and grow their businesses. Munira showcases new guests who share their experiences, tips, and
Richard Blank CEO of Costa Rica’s Call Center. Richard’s journey in the call center space is fil
Rhetoric and Phonetic Delivery: The Secret sauce of a Phone Call
Phonetic: a term ‘representing the sounds and other phenomena of speech’ (Merriam Webster Dictionary).
Why is this useful in the realm of call centers? Phonetic is a great contact center tool a fundamental part of good customer service, one that is designed to clarify communication part of a trainer’s toolkit.
Rhetor
Rhetoric and Phonetic Delivery: The Secret sauce of a Phone Call
Phonetic: a term ‘representing
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholars
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizo
For telling it well, and, but the proof, as they say is in the pudding and your, your, your company is very successful. And, uh, and you're picky at the same time, which is really cool. Um, because you want to, you wanna do right for people rather than just take their money. I wanna do right. For me. I don't want to compromise my ethics or values and morals to earn a dollar.
And I wan
For telling it well, and, but the proof, as they say is in the pudding and your, your, your company
Dr. Jeremy Weisz: Talk about different things on educating people with diplomatic phrases. I'd love to hear some examples because I think we could all, at least I could speak for ourselves, can always improve on customer support, whether it's spoken or written. And you had several, I heard you say several different versions, not just like, Can I help you?
Dr. Jeremy Weisz: But there
Dr. Jeremy Weisz: Talk about different things on educating people with diplomatic phrases. I'd
Richard Blank: You're probably gonna get to the front of the line and you will be given your true chance to state your case and to earn this business.
Joe Killinger: Yeah. How often do you, if you, you can't get through two or three or four times, how often do you call them back? Every two weeks. Three weeks?
Richard Blank: That's a great question.
Richard Blank: Depends
Richard Blank: You're probably gonna get to the front of the line and you will be given your tr
Richard Blank: And this sort of company culture, I think you can then once again readjust your prospecting accordingly,
Dr. Jeremy Weisz: Richard, in that situation with a company, go, Great. We want you to actually. You know, these are customers that aren't using, decide not to use this anymore for whatever reason. And what volume does it make sense for them to call you?
Dr. Jeremy We
Richard Blank: And this sort of company culture, I think you can then once again readjust your prosp
Christina Canters: Hi everyone. Christina Canters from the C Method here. So excited for you to be joining me today for the the podcast. I'm so excited to be joined today by Richard Blank, the CEO of Costa Rica's call Center. We're gonna have a really, Interesting conversation. I'm quite excited today because Richard is very skilled in very specific areas of communication and r
Christina Canters: Hi everyone. Christina Canters from the C Method here. So excited for you to be j
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
Catherine Cantey’s goal is to partner with individuals and teams to create positive and measurable change. She brings more than 20 years of professional experience in sales, consulting, and coaching with focus on results. Some of her experiences include strategic planning with board and leadership teams, training, and speaking. Her
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
Catherine Cantey’s goal is to par
1 John 4:12-14
12 No man has at any time [yet] seen God. But if we love one another, God abides (lives and remains) in us and His love (that love which is essentially His) is brought to completion (to its full maturity, runs its full course, is perfected) in us!
13 By this we come to know (perceive, recognize, and understand) that we abide (live and remain) in Him and He in us: because He ha
1 John 4:12-14
12 No man has at any time [yet] seen God. But if we love one another, God abides (
Dr. Jeremy Weisz: Just as far as a quality over quantity, I mean the quality interactions over, yeah, we can go ahead and, and call a thousand people, but maybe we research, uh, and call 200 people and have a closer connection. It's more targeted.
Richard Blank: I would prefer you do the thousand, but instead of doing 150 calls a day, I'd rather you do about a buck 20.
Richard Bla
Dr. Jeremy Weisz: Just as far as a quality over quantity, I mean the quality interactions over, yeah
bộ phim Hạ ải - Curtain Call (2022) cùng với sự góp bên của Ha Ji Won đảm bảo sẽ sở hữu tới mang lại khán giả đa số câu truyện kịch tính, cuốn hút và ý nghĩa. Vào 1 ngày ở thời điểm cuối năm 1950, hàng chục ngàn thành viên đổ về cảng Hungnam sở hữu ao ước leo lên "con tàu cứu vớt mệnh" của bệnh nh
bộ phim Hạ ải - Curtain Call (2022) cùng với sự góp bên của Ha Ji Won đảm bảo s
The #1 podcast for business owners in the meetings and events industry,
The Business Of Meetings Podcast. If you are an independent business owner in the meeting and event space, this podcast is for you! Your host, Eric Rozenberg has created this show to bring you strategies, tips, and tactics to help your business grow. With more than 20 years in the event industry and planning events for For
The #1 podcast for business owners in the meetings and events industry,
The Business Of Meetings
If the client says my name, in the body of the call, I hit Nirvana, I got it, I nailed the bull’s eye. We can talk about Billy’s baseball game and your promotion that you just had or the company adversary for a second because I don’t feel like I’m angling a call or stuffing something in there. I believe that anybody has the chance to make that connection. And it just doesn’t have to be i
If the client says my name, in the body of the call, I hit Nirvana, I got it, I nailed the bull’s
Ps 80:18-19
18 Then will we not depart from You; revive us (give us life) and we will call upon Your name.
19 Restore us, O Lord God of hosts; cause Your face to shine [in pleasure, approval, and favor on us], and we shall be saved!
AMP
Ps 80:18-19
18 Then will we not depart from You; revive us (give us life) and we will call upon Yo